Property Rules

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We hope that you enjoy your stay with us and below are here are some rules to help everyone have a nice time and are please be kind a courteous to other visitors at Altamira Holidays.  The list below is therefore not in any way exhaustive.  We have tried to cover the areas that may cause tension with other guests and neighbours.  

1. We are happy for you to invite others to socialise at your accommodation and in the garden.  

2. No overnight guests unless on booking.

3. There is a dedicated garden space for each flat and chalet.  It is not acceptable to take over the other garden areas and use in a way that makes other people staying feel uncomfortable or excluded.  

4. Do not use candles or any flames in the house, it is a fire hazard.

5. Smoking or vaping is not permitted in Altamira or the gardens.  Please be considerate with smoke/vapour blowing into windows of the flats.  The Chalet garden areas are acceptable.

6. Dogs are welcome at the Porthlow Farm Chalets, please do not leave them unattended and dispose of dog poo responsibly.  We don’t accept any pets at Altamira, Assistance dogs are not pets and are therefore welcome. We would ask that you tell us in advance if you are bringing an assistance dog.

7. We expect you to leave your property in a clean state when you leave.  This includes disposing of all rubbish as directed in the instructions and removing all food from the house/Chalet.  The accommodation we offer is self-catering, it is not fully serviced accommodation.  This level of service is reflected in the price charged.  If extra cleaning is needed and we need to pick up dog poo from shared and garden areas you will be charged up to £100 to cover this.

8. We expect you to leave the house as it is laid out when you arrive.  If you need reasonable adaptions made for you to enjoy our stay please talk to us about your requirements.  It is also not acceptable to move furniture between different units of accommodation, please return any equipment to the original flat/chalet before you leave.

9. Please don’t enter land adjacent to Altamira or the Chalets, it is farm land and managed by several different farms.